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FAQ

Order

Can I cancel my order once placed?

How can I track my parcel?

What if my order is lost or damaged upon arrival?

How do I deal with my return / exchange?

Shipping

Do you ship internationally?

How much does shipping cost?

Can I decide which courier company to ship my order?

My tracking information shows as delivered but I don't have the package. What should I do?

Product

What size is right for me?

How do I care for PUNK RAVE DAILY in the wash?

Your website don’t have the style / size I need, what should I do?

How can I get information about new products and designs?

Payment

What are your payment methods?

What do I do if the promo code isn’t working?

How long do refunds take to process?